Front Office Assistant

1. Candidate must possess at least a Diploma in Hotel Management or equivalent.
2. Excellent interpersonal skills, including a pleasant telephone manner.
3. Ability to remain calm during difficult situations or a very busy environment.
4. God team work.
5. To undertake the reception duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience.
6. To assist in dealing with guest complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
7. To be responsible for accurate and efficient accounts and guest billing processes.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.