Front Office Assistant

We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.THE JOBSCOPE- Greeting and thanking guests in a sincere, friendly manner.- Checking guests in on arrival and out on departure.- Posting charges to appropriate guest accounts.- Anticipating and addressing guests' needs, and resolving their problems and complaints.- Assisting guests with disabilities.- Operating switchboard and assisting with enquiries.- Assisting the reservations manager with taking reservations.- Collaborating and communicating with other internal departments to ensure guest satisfaction.- Complying with company procedures and safety policies.- Performing duties on a daily checklist.**REQUIREMENTS**:- Proven work experience as a Receptionist, Front Office Representative or similar role- Proficiency in Microsoft Office- Well-groomed, professional appearance.- Excellent customer service skills- Solid written and verbal communication skills- Ability to be resourceful and proactive when issues arise- Excellent organizational skills- Multitasking and time-management skills, with the ability to prioritize tasks- Available to work shifts, over weekends, and on public holidays.QUALIFICATIONS- High School or diploma tourism and hotels management, additional qualifications will be a plus*Only for Malaysian Citizen**Benefits**:- Health insurance