Front Office Assistant

Job Description Rocana Hotel Kuantan To assign rooms according to guest requirements.
To check daily guest arrival and departure list.
To update room status hourly as per the Housekeeping report.
To receive and assist VIP guest in their registration upon check in.
To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
To arrange guest amenities to be delivered to VIP guests.
To ensure that all group master folios are checked daily for their accuracy.
To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early
To report any irregularities to the superior immediately.
To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required.
To attend to guest complaints and solve them amicably.
To be able to handle guest?s inquiries effectively.
To be very familiar with the various types of rooms, their locations and the respective rates.
To carry out other related duties as assigned by the FOE / FOS.