Provide friendly and efficient check in and out service at Hotel Reception.- Providing efficient, friendly and cordial service at the Hotel front desk.- To take on a proactive role by always being at the Hotel Reception counters' and Lobby ensuring that all hotel policies and instructions implemented are followed throughout.- Basic Cashiering and Credit Card Handling.- To Take phone enquiries and internet hotel room reservations.- Closing the guest's accounts at the time of check out.- Any other duties that may be assigned by superior from time to time.- Register guests and assigns rooms. Accommodates special requests whenever possible.- Assists in preregistration and blocking off rooms for reservations.- Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.- Knows the location and types of available rooms as well as the activities and services of the property.- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.- Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.- Follows procedures for issuing and closing safe deposit boxes used by guests.- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.- Uses proper telephone etiquette.- Perform other related duties as required.**Job Types**: Full-time, Fresh graduate**Salary**: RM1,600.00 - RM1,700.00 per month**Benefits**:- Free parking- Maternity leave- Meal allowanceSchedule:- Rotational shiftSupplemental pay types:- Overtime pay**Experience**:- Front Office: 1 year (preferred)**Language**:- Chinese, English and Malay (required)Ability to Commute:- Melaka City (required)Ability to Relocate:- Melaka City: Relocate before starting work (required)
