JOB SUMMARYWe are looking for a Front office manager to manage our reception area. You will act as the 'face' of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests' services.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.RESPONSIBILITIESEnsure the front desk is tidy and has all necessary stationery and material.Train, supervise and support office staff, including receptionists, and call centre agentsSchedule shiftsEnsure timely and accurate customer serviceHandle complaints and specific customer requests.Prepare and monitor office budgetKeep updated records of office expenses and costsEnsure company's policies and security requirements are metRequirements and skillsProven work experience as a Front desk manager or Reception managerHands on experience with office machines.Thorough knowledge of customer service, office management and basic bookkeeping proceduresProficiency in English (oral and written)Solid knowledge of MS Office, particularly Excel and WordExcellent communication and people skillsGood organizational and multitasking abilitiesProblem-solving skills.Plentifield Marketing Sdn Bhd is a registered name for two large hotel located in Ayer Keroh. Hotel Metrasquare & Ames Hotel.Hotel MetraSquare Melaka is a mid-scale hotel - ideal for company and family gatherings, getaways, seminars and retreats - nearby the myriad attractions of the state and the UNESCO Heritage City of Melaka (Malacca). A great setting for budget conscious travellers, many of its very spacious rooms can accommodate up to 4 persons.Recently upgraded and renovated, the premium 3-star hotel offers 184 rooms and 9 meeting rooms with access to a state of the art 800 pax Ballroom and luxury function facilities at the attached 5-star 298 rooms sister property - AMES Hotel. Minutes from the Ayer Keroh toll off the North-South Expressway of Peninsular Malaysia, it is also nearby the Melaka International Trade Centre, government offices, Mydin hypermart and a host of Melaka state's activities and attractions.AMES Hotel is a 5-star boutique business hotel, managed by Alorie Hospitality that provides grand amenities, variedly attractive rooms, modern and sleek aesthetics and genuinely friendly vibes.Located in the peaceful and attraction-filled township of Ayer Keroh, Melaka, AMES's embodiment of the sleek lifestyle make it an all-time-favourite to the visitor here whether for work or recreational purposes.An urban retreat of comfort and class. AMES delivers on every level. Stay with us and feel the celebrity experience while exploring a breathtaking city.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
