**Front Office Senior Receptionist at Hotel De'La Ferns, Cameron Highlands**Are you a seasoned receptionist with a knack for creating seamless guest experiences? Hotel De'La Ferns in Cameron Highlands is in search of a Front Office Senior Receptionist who is adept at orchestrating arrivals and departures with finesse. Join us and be a pivotal part of welcoming guests to our sanctuary of refined hospitality!**Company Overview**:Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.**Key Responsibilities**:- **Guest Check-In and Check-Out**:- Ensure smooth and efficient check-in and check-out processes.- Address any special requests or concerns with professionalism and promptness.- **Guest Relations**:- Provide warm and welcoming greetings to arriving guests, creating a positive first impression.- Assist guests with inquiries, giving recommendations for local attractions, and facilitating their needs.- **Night Audit**:- Handle overnight shift to take care of hotel and handle late night check ins- **Team Support**:- Provide guidance and support to front office receptionists and junior staff members.- Assist in training new team members to ensure a seamless onboarding process.- **Problem-Solving**:- Address any guest concerns or issues with a proactive and guest-centric approach.**Additional Responsibilities for a Senior Role**:- **Leadership and Supervision**:- Oversee the daily operations of the front office in the absence of the Front Office Supervisor.- Provide leadership and guidance to the receptionist team.- **Procedures and Policies**:- Ensure that standard operating procedures and hotel policies are consistently followed.**What You Will Need to Succeed in This Role**:- **Previous Front Office Experience**:- Demonstrated success in a front office or receptionist role within the hospitality industry.- **Exceptional Customer Service Skills**:- Ability to provide excellent service, anticipate guest needs, and address concerns professionally.- **Leadership Skills**:- Experience in leading or supervising a team, fostering a positive and collaborative work environment.- **Tech Proficiency**:- Familiarity with IDB PMS system- **Languages**:- Proficiency in English and Malay is required. Knowledge of Tamil and Chinese is an advantageous bonus.**Salary**: From RM1,800.00 per month**Benefits**:- Free parking- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Evening shift- HolidaysSupplemental pay types:- Overtime pay**Education**:- Diploma/Advanced Diploma (preferred)**Language**:- Bahasa Malaysia (preferred)- Bahasa English (preferred)
