Front Office Supervisor

FRONT OFFICE SUPERVISOR- Ensure the highest standards of front office service is provided to the hotel's guests- Responding to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.- Using suggestive selling techniques to sell room nights, increase occupancy and revenue.- Supervising daily shift process ensuring all team members adhere to standard operating procedures.- Training, directing the work of, resolving issues/problems and coach and counsel the front office team members to ensure a quality operation.- Resolving guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service.- Allocating rooms to expected arrivals after checking the guest's preferences and special requests.**Job Type**: Permanent**Benefits**:- Free parking- Meal provided- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Commission payAbility to commute/relocate:- Putrajaya: Reliably commute or planning to relocate before starting work (required)