Game Advisor - Japanese Speaker

Full Job Description- Customer service by telephone, mail and chat.- Creation, management and tracking of customer service tickets.- Keep the ticket tray within channel wise SL's- Understand client policies and guidelines.- Provide customer service via telephone, mail and social media in the native and English language.- Attend and solve doubts complaints and comments to users/customers.- Daily contact with warehouse, report delivery incidents, traces, and creation of guides.- Capture and control information in customer's CRM.- Customer Service Experience.- Attend and solve doubts complaints and comments to users/customers.- To offer through a positive and professional attitude, a means of attention to the several issues faced in his/her daily work, always favoring attention to users in an optimal and proactive way.- Flexible to work in shifts.**Job Type**: Permanent**Salary**: RM5,000.00 - RM7,500.00 per monthSchedule:- Rotational shiftAbility to commute/relocate:- Cyberjaya: Reliably commute or planning to relocate before starting work (required)**Salary**: RM5,000.00 - RM7,500.00 per monthSchedule:- Rotational shiftAbility to commute/relocate:- Cyberjaya: Reliably commute or planning to relocate before starting work (required)