**Job Purpose **- Production support role**Key Responsibilities **- To provide support to Production Application systems- To resolve production errors/bugs and incidents when necessary- To ensure all responses are within predefined SLA- To ensure issues are identified, reported, tracked and closed in a timely manner- 24/7 shift work to monitor online and batch processing and resolve issue if arises- Online Performance and Batch fine tuning- Keep track and coordinate production issue with required parties to ensure proper closure within SLA- To work with D&Es to further improve the operational processes- To regularly update management via established reporting templates for progress updates.- Assume responsibility for tasks as directed by supervisors.Regulatory Compliance- Ensure compliance to IT standards, SDLC standards, policies and procedures**Job Specification ***Qualifications**:- (Basic Degree/Diploma etc)- A recognized diploma/degree in Computer Science / Information Systems or its equivalent- Over 3 years experience in IT Support with minimum of 2 years experience as Incident Analyst for Banking Product, preferably with working experience in Loan Origination System.- Good understanding of Software Development Life Cycle- Professional Qualification and/or Regulatory, Licensing requirements- N/A- Relevant Work Experience**Required Competencies and Skills *Competencies/Skills- (Essential to succeed in this job)Technical/Functional skills- Java,.Net and SQL- Experienced in Open source platform component such as Apache, JBoss, Weblogic and Websphere- Experience in Windows Server, Unix, and Linux OS environment.- Experience in MSSQL and Oracle database.- Investigation and root cause analysis- Ability to communicate with all levels of users- Basic troubleshooting knowledge is required- Proficient in Bahasa Malaysia and EnglishPersonal skills (Soft Competencies (Core/Leadership))- Able to work under mínimal supervision and fast pace environment- Functional communication skill for clear message delivery and able to coordinate among team players.- A team player- Eager to learn- Flexible and could manage stress- Self-discipline & adhere to department policy & procedures- Strong analytic skill- Good problem solver
