**Job Description**:**You Lead the Way. We've Got Your Back.**At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Get ahead in your career by joining our Global Fraud (GF). GF manages fraud capabilities, strategies and operations to protect American Express Service Establishments and Card Members from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.Join and be associated with one of the world's most renowned brand! You will handle premium customers based in United States of America, Singapore, Australia, New Zealand, India, and United Kingdom.**Key responsibilities include but are not limited to the following**:- You will interact with premium customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.- Make sound decisions through systematic analysis.- Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.- Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all time.- You will be servicing a diverse number of markets and Customers who are our esteemed Service Establishments and valued Card Members.- Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.- Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud!**What we're looking for**- Fluent in English with strong customer centric mindset. Mandarin and Cantonese would be an added advantage- Have International exposure in handling native English speaker e.g. US, ANZ and/or UK is highly preferred.- Experience in face to face customer and clients for more than 2 years is highly suited.- Minimum of 3 years working experience in industries related to hospitality/premium retail/entertainment & advertising/Call center.- Minimum of Diploma qualifications, preferably with tertiary education.- Must be willing to rotate in day shifts (7-day week, rotating off days).- Hold a high level of integrity, passionate about analytical thinking and problem solving.- Able to work and adapt in a fast pace environment.- Typing skills 40-45wpm.**In return we reward your hard work with**:- Competitive salary and monthly performance incentive on top of basic salary- Shift Allowance- Huge career potential and global growth opportunities**Additional Details**:- Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.- Workplace Flexibility: Full time. Night Shift, full night hours with different shifts lasting until the next afternoon.- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.- At American Express' discretion this position may be work from home and adjusted back to 'in office' at any time.**Why American Express**There's a difference between having a job and making a difference.American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.Because we believe that the best way to back our customers is to back our people.**The powerful backing of American Express.****Don't make a difference without it.****Don't live life without it.
