Global Tour Coordinator (Monday To Friday)

**About the Job**The position is responsible for hotel booking management, from when the reservation is placed until after service completion. Acts as intermediary between Sales offices in Asia & hotel partners across Europe to deliver all hotel related services to the group travelers.**Job Responsibility**- Process booking amendments to hotels per Sales' requirement within timeline & SLA.- Update confirmation & information accurately in the in-house system based on hotel's feedback.- Monitor ongoing live booking screen & ensures everything is confirmed within Sales' expected lead time.- Attend inquiries from Sales for hotel matters related to live bookings.- Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.- Deliver important additional information about the incoming groups/clients to related hotels per Sales' requirement.- Perform detailed investigation based on reports coming from clients.- Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.- In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involved.- Negotiate penalty charges or complimentary upgrades with hotels to minimize costs incurred by MIKI.- Prepare complete documentation for prepayments, additional invoices, and refunds form for manager's approval.- Maintain the general shared database & case reports related to the assigned region.**Requirements**:- Diploma / Degree holder in Tourism/Hospitality Management or any related field- Fresh graduates are encouraged to apply- Experience within the travel industry is preferable- Fluent in spoken and written English- Excellent attention to detail- Good communication skills- Good organizational skills and prioritizing skills- Good analytical skills- Being able to adapt and be positive to any changes- Professional attitude- Strong work ethics- Ability to work independently and within the team**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM4,000.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Early shift- Evening shift- Monday to FridaySupplemental pay types:- 13th month salary- Overtime pay- Performance bonusApplication Question(s):- What is notice period?- Can you work 9am to 5.30pm OR 3.30pm - 12am?**Education**:- Diploma/Advanced Diploma (required)**Language**:- English (required)