Guest Relations Officer

Job Description* s & ability *As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.Qualifications• College degree in hotel management or related field• Previous experience in Front Office or Guest Services• Excellent communication skills• Experience with Front Office Systems• Proficient in English, both written and spoken