Guest Service Manager

A Guest Service Manager is a professional responsible for overseeing and managing the guest service operations within a hospitality or service-oriented business. This role is prevalent in industries such as hotels, resorts, restaurants, and other customer-centric establishments. The primary objective of a Guest Service Manager is to ensure a positive and memorable experience for guests by coordinating and managing various aspects of guest services.**MUST HAVE EXPERIANCE IN FRONT OFFICE****Key responsibilities of a Guest Service Manager typically include**:- **Staff Management**:Hiring, training, and supervising front-line staff such as front desk personnel, concierge, and other guest service representatives.Ensuring that staff is well-versed in customer service skills and the specific procedures of the establishment.- **Customer Service**:Overseeing and maintaining high standards of customer service.Resolving guest concerns or complaints promptly and effectively.Implementing strategies to enhance the overall guest experience.- **Front Desk Operations**:Managing check-in and check-out procedures.Coordinating room assignments and ensuring the availability of requested amenities.Overseeing the handling of reservations and ensuring accuracy in guest information.- **Communication**:Serving as a point of contact between guests and various departments within the establishment.Communicating relevant information to staff and ensuring that everyone is informed about events, promotions, and other important details.Pay: RM2,500.00 per month**Benefits**:- Dental insurance- Flexible schedule- Health insurance- Parental leave- Vision insuranceSchedule:- Day shift- Evening shift- Night shiftAbility to commute/relocate:- Putrajaya: Reliably commute or planning to relocate before starting work (required)