About Us Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. If you enjoy building cutting edge platforms and ecosystems to give equal access to financial services for the masses - Speak to us. Head of Operations As the Head of Operations, you will be a key member of the leadership team, working closely with other department heads to drive operational excellence and promote a culture of continuous improvement. You will provide strategic direction and leadership to your team, ensuring a high level of performance and productivity in all operational areas. You will also be responsible for establishing and maintaining strong relationships with clients, vendors, and other key stakeholders to ensure the smooth operation and growth of the business. Responsibilities Oversee and manage the day-to-day operations of the company Develop and implement operational strategies, policies, and procedures Monitor key performance indicators and implement measures to improve efficiency and productivity Collaborate with other department heads to align operational activities with business goals Manage and build relationships with clients, vendors, and other stakeholders Identify and implement new technologies and tools to enhance operational efficiency Advocate for employee development and engagement, ensuring a positive and productive work environment Lead and manage a high-performing team to achieve operational excellence Requirements Bachelor's degree in Business Administration, Computer Science, or a related field Proven experience in managing operations in the Information Technology and Services industry Strong leadership skills with the ability to inspire and motivate a team Excellent problem-solving and decision-making abilities Exceptional communication and interpersonal skills Strong organizational and time management skills Ability to work in a fast-paced and dynamic environment Familiarity with industry best practices and emerging trends in operations management Benefits Fast moving, challenging and unique business problems Strong learning and development plans for your career growth International work environment and flat organization Competitive salary Flexible working hours & arrangement, Casual work attire
