Hotel Booking Support - (China Nationality)

**Job Details**- Location: Livingston Tower, George Town, Penang- Shift : 5 working days**Who is Teleperformance Malaysia?**Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).**Responsibilities**- Log customer interactions in our system for proper documentation- Follow-up with customers as appropriate- Review customer's account to identify and offer products that will benefit the customers (Sales Representative)- Participate in team meetings and strategize on team performance improvement- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement**Qualifications**:- Bachelor's degree or Diploma in any discipline- Fluency in written and spoken English and Mandarin/Cantonese- Experienced or interest in a BPO, Customer Service, and/or Sales- Willing to relocate to Penang- Willing to work rotational shiftPay: RM4,700.00 - RM5,600.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Overtime pay- Performance bonusAbility to commute/relocate:- George Town: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (required)**Language**:- Mandarin (required)- English (required)