Hotel Front Desk

Location : Penang Mainland (Bukit Mertajam)**Job Highlights**- Young & Vibrant- Team Culture and Work Environment- High Speed Growth Company with great promotion opportunities- Generous in remuneration and bonus packages for high performers- Training and Career Development- Collaborative Environment- Perform check in, check out, room assignment, room change procedure, new room reservation, bookings and ensures all data are completely recorded in the hotel system.- Welcome guests upon their arrival and assign rooms- Manage online and phone reservations- Provide information about our hotel, available rooms, rates and amenities- Register guests by collecting necessary information (Contact details and exact dates of their stay)- Attend and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.- Manage cashier at the Hotel Front Office.- Inform customers about payment methods and verify their credit card data- Communicate with other departments to ensure smooth and efficient operation.- To perform closing audit after end of work shift- To perform any other duties as requested by the superiors.- Training will be provided for navigation of Hotel Systems and Online Booking Engines.- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs- Upsell additional facilities and services, when appropriate- Maintain updated records of bookings and payments- To perform closing audit at the end of the work shift- Perform ad hoc duties as requested**Job Requirements**- Basic Language Proficiency (English & Malay)- Able to converse in Mandarin is a plus- Digitally savvy, good with using online software and mobile.- Able to work on Shift Rotation Basis (Morning, Afternoon, Overnight, Mid-Morning)- Minimum Education: SPM- Good Customer Service Skills- Responsible, Independent, Honest and Hardworking- Excellent communication and organizational skills- Training will be provided for navigation of Hotel Systems and Online Booking Engines.- Previous hospitality experience would be advantageous.- Well-presented and professional appearance.- Ability to learn on the job.**Salary**: RM1,500.00 - RM2,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Early shift- Evening shiftSupplemental pay types:- Performance bonus