Hotel Reservation Manager / Assistant Reservation

As **Reservations Manager / Assistant Reservation Manager**, your Key Responsibilities Include:- To manage the daily operations and efficient running of the Reservations Department.- Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.- To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes- To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.- To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines- To ensure Guests' profiles are updated and merged regularly according to the Company SOP's- To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients- To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers / E-Commerce.- To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website.- To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.- To make sure all website are checked daily with correct rate strategy- To update process, generate and distribute daily weekly and monthly reservation reports**The Experience & Qualifications required as Reservations Manager are**:Previous experience working as a Reservations Manager or Assistant Reservations Manager for 4-5* hotel is preferable**Other Skills required as Reservations Manager are**:- Exceptional Customer Service skills- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments- Management skills and team worker- Ability to work under pressure- Knowledge of Opera is desirable**Job Type**: Permanent**Benefits**:- Free parking- Health insurance- Meal provided- Opportunities for promotion- Professional developmentSchedule:- Fixed shift**Location**:- Petaling Jaya (preferred)