Interested in joining a cause-driven, customer focused company dedicated to positively impacting the health of animals, people and the planet? Search our job listings below. Position Description: This role is accountable for support day-to-day maintenance of HR Service Center either the APAC, EMEA or US regions.
This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence.
The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle. Office Location: Mutiara Damansara, PJ Language Required: Japanese, Chinese, Korean, Vietnamese Functions, Duties, Tasks: * Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company. * Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl.
all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System. * At all times conveying a professional and efficient attitude following best customer service standards. * Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. * Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams. * Ability to work in a fast paced environment, * Help educate the business on how they can navigate to access HR knowledge and content. * Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required). * Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training. Minimum Qualification * Bachelor’s Degree (recommended) in HR, Finance, Administration, IT or related field. Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
