HR Service Development ManagerLife Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living. This role collaborates with the broader HR function to plan, handle, and complete HR & Payroll Operations projects. Its focus is on driving continuous improvement through handled change, aligning with established objectives, timelines, and quality standards while achieving cost savings and improving service capabilities. Additionally, the role oversees the development of the HR and Payroll Operations process library and leads change control processes to maintain the integrity of the operating model. Close coordination with HR and Finance ensures flawless integration of business changes into the operating model, supported by clear communication and appropriate process documentation. What will you be doing?Strategy & Planning - this role is integral to the Service Excellence and Development team, contributing to establishing the service's strategic direction, formulating business plans, setting standards, and supervising overall performance.Service Development - Projects, Compliance & Initiatives - the responsibilities encompass prioritisation and delivering HR & Payroll Operations projects/initiatives for continuous improvement while adhering to the operating model. Additionally, it involves collaborating with wider HR and Finance functions to deliver a portfolio of projects. This includes facilitating impact analysis, mobilizing resources, and leading change processes. The role also involves developing and implementing communication strategies, maintaining process libraries, and driving service improvements.Building and Leading Teams - the role ensures team members receive appropriate training and development, supports staff induction, and collaborates with service leads to implement training plans. This involves upskilling teams impacted by changes and encouraging a high-performance service culture.Relationship Management: Acting as a champion for customer focus, the role efficiently communicates with customers and stakeholders, captures feedback, and takes action for continuous improvement. It collaborates closely with the wider HR function to align services with business needs and objectives across various geographies, ensuring adherence to corporate policies and processes. What will you need to be successful?Strategy & Planning - this role is integral to the HR and Payroll Operations Service Excellence and Development team, giving to establishing the service's strategic direction, formulating business plans, setting standards, and supervising overall performance.Service Development - Projects, Compliance & Initiatives - scoping and delivering HR & Payroll Operations projects/initiatives for continuous improvement while adhering to the operating model. Additionally, it involves collaborating with wider HR and Finance functions to deliver a portfolio of projects. This includes facilitating impact analysis, mobilizing resources, and handling change processes. The role also involves developing and implementing communication strategies, maintaining process libraries, and driving service improvements.Building and Leading Teams - the role ensures team members receive appropriate training and development, supports staff induction, and collaborates with service leads to implement training plans. This involves upskilling teams impacted by changes and fostering a high-performance service culture.Relationship Management - Acting as a champion for customer focus, the role optimally communicates with customers and stakeholders, captures feedback, and takes action for continuous improvement. Additionally, the role provides project overviews and reports to the HR and Payroll Operations leadership team.You. Unlimited.We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ()Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.Flexibility: Hybrid Working Model (For most professional roles).Training: Hands-On, Team-Customised, Mentorship
