**REQUIREMENTS**- Minimum Diploma Holder.- Minimum 5 years' experience in the relevant field.- Strong Leadership and Management Skills.- Able to work independently.- Great ability to manage tight datelines.- Well versed with Operations flow and operations SOP.- Result and timeline drive.- Planning and Organization skills.- Knowledge of day and night operations.- Able to handle a big team.- Strong collaborative skills to work with other departments.- Willing to work long hours.- Good communication and writing skills in Bahasa Malaysia and English.- Experience in Courier, Supply Chain, Logistics, Freight Industry.- Proficient in MS Office.**RESPONSIBILITIES**- Supervise all operations staff to ensure the smooth-running of day operations and the fulfilment of duties in the best of their abilities.- Supervise overall manpower requirement and staff movement for day operations to ensure manpower that is well-planned and fully maximized.- Ensure that proper Manpower Planning is done for Document, Parcel, Security Handling, EMS, Manifesting, Data Entry sectors and day operations.- Regularly review and plan for the Manpower Requirement and working schedule.- Responsible for hiring staff in accordance to the needs of the Operations.- Ensure all staff follow the existing or new implementation of Hub Procedures.- Ensure proper coordination between Linehaul movement and Hub Operations.- Ensure Feeder operations between Hub and Branches function smoothly according to the schedule that has been set.- Monitor and ensure exemplary Customer Service effectiveness of all front-line staff under Day Operations.- Ensure those under Day Operations adhere to all Company Policies, Guidelines and Regulations.- Safeguard all assets deployed in Day Operations.- Oversees the set-up for, and ongoing safe work environment for all staff in Branches, and that all safety regulations are being adhered to.- Ensure all staff to comply to Policies of the company and discipline is upheld.- Oversee the successful Implementation of Projects and Operational activities.- Work all all internal and external stakeholders for continuous service level improvement.- Develop, analyze and update Management on all the operations related data to ensure Management is able to make sound business decisions.- To carry out any other duties that the Management may assign from time to time.- To ensure safekeeping of all documentation of the Hub Operations.**Job Types**: Permanent, Full-time**Salary**: RM3,500.00 - RM5,000.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Parental leaveSchedule:- Afternoon shift- Day shift- Evening shift- Rotational shiftSupplemental pay types:- Attendance bonus- Commission pay
