IFM Service – ASEAN LeadAccount Management – Work DynamicsWhat this job involvesExperienced with Facilities Management ServiceMore than 5 years similar experience working as FM in fortune 500 companies Act as SPOC for ASEAN region, lead the FM team of 6 team members in providing daily FM service delivery for 7 sites across 6 countries including Singapore, Vietnam, Indonesia, Philippine, Thailand, Malaysia.Great interpersonal skills, great relationship builder, managing stakeholders relation including local and regional clients, vendors, building landlords and etc. Facilities OperationsResponsible for FM service delivery at multiple sites.Lead the team to ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.Ensure all building procedures and performance standard are maintained at all times, the workplace is always in compliance with the statutory requirement.Work with the team and vendors to develop and implement PPM.Implement service standardization across multiple sites. Ensure consistency of regional policies & procedures with constant updating, as required.Seek ways to constantly reduce costs and improve operational standards.Implement, comply with and audit all internal management systems, for quality assurance. Ensure compliance with Jones Lang LaSalle internal audit standards.Implement a comprehensive energy management program.Customer Service / Client Relationships:Value delivery to assist client success with their business operations. Excellent stakeholder management skills, pro-actively manage client expectations ensuring that the service levels are maintained. Ensure client satisfaction by providing seamless interface into client's representative.Regular collect client feedbacks and organize actions. Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Provide superior customer service. Keep good communication with on-site stakeholders.Engage in the compilation and delivery the appropriate monthly/quarterly/annual reporting to client. Preparing reporting as required. Active involvement in the monitoring and achieving the required Key Performance IndicatorsCustomer complaints handling.Risk ManagementImplement property risk management program which identifies major property risks including occupational health and safety, fire safety, and other essential services. Put in place the backup plan, and constantly provide training to the team for emergency handling capability. Support the implementation and monitoring of disaster recovery and business continuity plans.Follow established escalation procedures and incident reporting procedures in case of incidents, ensure client satisfaction and service recovery in a professional manner. Leadership / Staff Management:Actively support an environment that supports teamwork, co-operation & performance excellence within the teamInvest in people growth, actively plan and arrange training for the team.Budget managementFull FM budgets responsibility for the assigned sites. Spending control, drive cost savings.Demonstrate leadership in generating operational savings and creating initiatives to improve processes and practices.Manage the budgeting process as required.Keeping stakeholders engagedEvery business aims for client satisfaction—but we take it up a notch! If you can take in the same passion for looking after our relationship with all our stakeholders—management, clients, vendors, landlords—we'll be more than happy to work with you. Because in this role, you'll be a vital element in keeping our communication lines with them open and strong. One way to do so is to ensure everyone follows the established key operating procedures to achieve standards. Another way is to schedule regular meetings to understand stakeholder's needs.ArticulateExcellent communication skills are vital—both spoken and written—as we'll expect you to work independently in cascading high-level communications and boosting staff/client satisfaction.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
