Immediate Hiring Customer Service Mandarin Speaker

**Location : Damansara Uptown, PJ (Nearby MRT TTDI)****Preferred IMMEDIATE joiner !!!****Responsibilities**:? Filter content from the client's website. You will also perform data and research functions.? Provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints.? Identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.? You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.? Meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.? You must have knowledge, understanding, and compliance with company's policies and procedures.**Requirements**:? Minimum SPM with 1 year working experiences in Customer Service / Call Center in any field.? Has strong verbal and written communication skills in Mandarin and English.? Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.? Can work under pressure and willing to work rotational shift.**Job Types**: Full-time, PermanentPay: RM3,000.00 - RM3,600.00 per monthSchedule:- Rotational shiftApplication Question(s):- When is your availability date to join?- Are you able to type in Traditional Mandarin?**Experience**:- Call Center / Customer Service: 1 year (preferred)**Language**:- Mandarin (preferred)- English (preferred)