Implementation & Client Services - Helpdesk Manager

**Implementation & Client Services - Helpdesk Manager** **-** **(**240000ON**)**- To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.- Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer's feedback are addressed timely.- To perform/verify service setup and maintenance for Transaction Banking products.- Close liaison and coordination with various parties, including front office and various supporting departments.- Proactively review feedback from clients to achieve improvements in products- Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions- Administration of Velocity customer data, security items.- Engage in ad-hoc tasks as assigned by HOD/Team Head.**Qualifications**- Minimum 2 years of experience in banking and familiar with the Bank's core systems (eCube, SignPlus, WFI etc)- Strong interpersonal and communication skills- Good command of spoken and written business English- Possess initiative and ability to work independently as well as in a team- Good organizational and analytical skills and able to multi-task- Self-motivated and eagerness to learn- Good in Microsoft Excel, Word and Powerpoint.- Basic knowledge on Cash Management products is required**Primary Location**: Malaysia**Job**: Transaction Banking**Organization**: MAL TranBkg - Cash Management**Schedule**: Permanent**Job Posting**: 23-May-2024, 2:09:01 AM