We are looking for an enthusiastic Implementation Manager to join our diverse team at Standard Chartered Bank Malaysia in Malaysia.
Growing your career as a Full Time Implementation Manager is an awesome opportunity to develop excellent skills.
If you are strong in attention to detail, research and have the right experience for the job, then apply for the position of Implementation Manager at Standard Chartered Bank Malaysia today!
Role Responsibilities Global Implementation is responsible for the delivery of the Bank's Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client's expectations) and account management support (i.e., understanding clients' business strategy and needs) to support implementation of TB products.
Responsibilities The Implementation Manager is responsible for ensuring the end-to-end delivery of the TB solution. Strategy Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team Business Participates in a continuous improvement model Understands how to identify cross-sell opportunities Operates in a productive and efficient manner Participates in Post Implementation Surveys Helps obtain testimonials from clients Manages implementation for key client deals Processes Effective usage and discipline of the Implementation system Support project management for Global/Regional deals Help coordinate testing activities, including assisting with the development of test scripts/materials required to execute test plan Assist in end-to-end client training, including helping prepare materials and coordination of logistics Helps with post implementation activities, including: Post Implementation Surveys / client testimonials Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager Participates in providing RFP/RFI responses on the implementation component as part of the Deal team Participates in discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution designs Helps to ensure seamlessly transition the implemented product and services to service teams for BAU client servicing People & Talent Adopts a data driven culture Demonstrates willingness to learn process improvement skills, technical competencies, effective communication Actively participates in continuous learning and development Demonstrates willingness to be brave and speak out Risk Management Proactive risk management includes delivery + operational risks Governance Complies with data management framework for Implementation system Adherence to all local regulatory, legal and compliance requirements Adherence to all bank's policy and standards, including eLearning courses for direct reports (where applicable) Properly execute implementation governance controls Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Completion of all mandatory risk and compliance training including e-learning within stated timeframes Key stakeholders Internal
Sales teams Product teams Service teams Operational teams (IMO, GBS, etc.) Technology delivery teams (CUI, PSS, etc.) Channel teams External
Client Senior Stakeholders (all segments) Third Party Providers Our Ideal Candidate . Overall 3 to 5 years of experience in Banking and finance industry experience or similar industry
. Experience in Client Implementation with strong delivery focus is preferred
. Has project management disciplines/skills
. Knowledge in API, system and technology integrations, and Transaction Banking products is a plus
. Client Facing experience
. Problem-solver with excellent attention to detail
. Excellent written and verbal communication skills, including presentation skills
. PMP certification is a plus
. Should have language proficiency in Mandarin who can converse and good to have Cantonese. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Mandarin, Attention To Detail, Cantonese, Presentation Skills, System, Api, Written And Verbal Communication Skills, client facing , Project Management
Benefits of working as a Implementation Manager in Malaysia:
? Career Growth Potential
? Company offers career progression opportunities
? Competitive salary
