Job DescriptionYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Merchant Acquisition RoleGlobal Merchant Services (GMS) has an excellent opportunity available for a dynamic and driven sales professional in our Inbound Telesales (IBTS) team.Adding more Amex accepting merchants to our network is one of the key priorities of GMS and with an aim to drive a superior on-boarding experience to our prospects through effective collaboration with back-office teams, we have created this in-house team. It will primarily be receiving Inbound requests from prospect customers in Australia and New Zealand who want to become our merchants and need assistance in getting their initial queries resolved. Aside to following the right sales process to convert those warm leads to sales, the team is expected to complete the KYC documentation. The end-to-end process would also need outbound calls to be made for collection of missing documents or seeking clarifications. We are looking for candidates with strong customer and sales focus who believe good enough isn't good enough.Some of the key responsibilities will include:Make sales (outbound/inbound sales role) and convert leadsMeet expected individual targets/KPIs and contribute to business sales targets and maintain high quality on callsMaintain a detailed understanding of associated processes and procedures ensuring compliance with all regulatory needsApply sales tools to drive higher conversion rate of prospects to customersDeliver the best-in-class merchant service.Share feedback and seek timely resolution of customer queriesWork with various stakeholders for an end to end closure of a new/existing leadQualifications:Graduate with up to 3 years of experience in Tele Sales / Customer CareExperience in Inbound Customer Care environment with a result driven approachExcellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments.Be a skilled communicator who uses active listening to quickly gain an understanding of clients' needs and communicate in a clear, concise, articulate manner.Ability to build and leverage strong relationships and confidently deliver a sales proposition.Problem solving and conflict resolution skillsTeam player with the ability to work in groups and contribute to team success.Self-motivator with a strong work ethic.Creative out of the box thinker.Great team player with a passion to exceed personal targets.Prior knowledge or experience in financial services or ANZ market is a plus.Malaysian Citizen or a Talent Pass - Residence holderWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid or onsite arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
