About Setel:The Future of MobilityIntroduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists' journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.In This Role You Will:Assist the Fraud Management & Investigation Team in terms of :Dispute / Chargeback investigation, representment, pre-arbitration, arbitrationChargeback loss recoveryPrepare Chargeback report as per guided template, including collection of compelling / admissible evidence to reduce chargeback case / lossesContact affected counterparties (including customers) of disputed transactions,Transcribe the conversation with the customersDesk investigation (Fraud and suspicious transactions) Facilitate data gathering for analysis and reporting purposesFacilitate fraud investigationAssist with any related tasks, projects, and other assigned duties as and when deemed necessaryEnsure adherence to the compliance of company policies, industry regulations and legal requirementsYou're A Great Fit If You Have/Are:Diploma or Bachelor's Degree in Fraud Management/ Cybersecurity/ Business Administration/ Mathematics/ Statistics/ Data Science or its equivalentA minimum of 4-6 months of internship period and can start in July/August 2024Data analysis skills (Excel - advanced/intermediate). SQL is a bonus.Analytical skills and have the ability to work under pressureAbility to be a fast learner in a collaborative environmentAdept multi-tasker and attentive to detailStrong written and verbal communication skills in Malay and English (Mandarin is a bonus), with the ability to effectively communicate with employees at all levels of the organizationAbility to handle sensitive information with confidentialityExcellent communication and interpersonal skillsWhat Makes Working With Us Awesome:Our people and culture - You will get to work with awesome and friendly colleagues with whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer learning.Availability of tools and applications - You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.Development focused - Your learning and growth matter most to us. We are people-centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.Cool Perks/ Benefits:Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and a gaming area.Hybrid work arrangement.Exciting sports and engagement activities to strengthen employee bonding.Personal Data Protection:Setel Ventures Sdn Bhd ('Setel', 'we', 'our' 'us') is committed to protecting and respecting your privacy. This Setel privacy statement ('Privacy Statement') explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.By clicking on 'Apply', I agree to the data privacy statement and I accept it.
