Internship - It And Operation Support

**Responsibilities**- Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.- Monitor and proactively respond to network and service alarms/alerts to ensure that services are in good health.- Great team player and customer oriented with great emphasis on customer experience.- Perform level-1 technical troubleshooting in accordance with established troubleshooting procedures.- Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.- Timely update of ticketing system with complete and accurate details.- Prompt communication of incident status and update to respective parties.- Diagnosing and providing clear advice on what the user can do to solve their problem- Logging information about the correspondence into the company's system to keep a record of actions- Maintain a working log detailing all required system updates, as well as the date of completion- Actively update, maintain, and monitor all aspects of computer networks- Assist in other operational tasks as requested.- Perform other related duties assigned by the Management from time to time.**Requirements**:- Malaysian citizens not older than 26 years old.- Ability to intern immediately is an added advantage.- Ability to intern immediately is an added advantage.- Possess a high sense of responsibility and ownership.- Good communication and strong creativity skills in problem solving.- Excellent interpersonal, written/verbal communication skills in both English and Bahasa Malaysia.**Job Types**: Contract, Temporary, Freelance, Internship, Fresh graduate, Student jobContract length: 6 months**Salary**: RM800.00 - RM1,200.00 per month**Benefits**:- Dental insurance- Flexible schedule- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Monday to Friday