It Business Analyst

**_MAIN PURPOSE OF ROLE_****_ MAIN RESPONSIBILITIES_**- Application Support: Direct interaction with business users for support ticket processing and system expansion tasks. Processing of incidents, work orders and change requests in the IT Service Management (ITSM) system- Management of ITSM tickets for Support, Access, Incidents and Changes- System Administrative Responsibilities: Application maintenance, system patching, system troubleshooting.- Validation Support: Support system validation activities that may include but are not limited to test case writing and execution, system configuration/setup, development of validation deliverables- Project Support for site deployments. Setup and configuration of the systems to support site deployments or expansions.- Business Analyst Support: Gathers and translates users' requirements to system functional requirements.- Application Engineering Support: Assist business users on hardware/software solutions to test or measurement challenges- User Training Support: Perform training sessions with system users on system functions- Knowledge Document Support: Development of system support documentation and user knowledge documents.**_ QUALIFICATIONS_**Degree in Computer field or Engineering discipline**_ EXPERIENCE/BACKGROUND_**- Minimum 1 year regulated Industry experience, working with validated systems.- Minimum 1 year Shop Floor support experience for Manufacturing Environments