We believe that entrepreneurs are society's problem solvers. They see opportunities in complexities and drive us towards progress. Osome doesn't want entrepreneurs to be distracted from the important task of searching for the best solutions. By letting us handle all the routine tasks, entrepreneurs can focus on driving their business forward. We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time. We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices . We're looking for more bright minds who'd love to change the world by solving complex problems. What you'll do: Ensure the availability and security of communications networks (UniFi). Perform IT onboarding and offboarding; provision, set up, recycle staff laptops (Windows and Mac), manage software distribution and updates. Administrate company-wide SaaS products: configuration, access management, security. Coordinate with 3rd party software and hardware vendors on purchasing, support and repairs. Be involved in projects assigned by CTO and Head of Security globally. Any other IT-related tasks as assigned by Management. Who you are: You have at least 4 years of experience in service-oriented IT support or IT Helpdesk-related roles. Experience working for a startup will be useful. You have experience setting up Windows and Mac systems, installing and configuring software, setup enterprise policies. You have sound knowledge of IT troubleshooting and problem-solving skills. You're experienced with Google Workspace, Jamf, JumpCloud, HexNode, Desktop Central or similar. You have experience with Jira / Jira Service Desk or similar service desk / ticketing system. You have basic knowledge of security - encryption, phishing, antivirus software, SSO, 2FA, SAML. Independent, self-motivated, flexible and positive attitude. Quck learner, curios, with a desire to learn new things, embrace new technology and implement best practices. A degree in IT or an engineering-related field, as well as any scripting/programming experience, is a plus. Our Benefits Osome grows alongside you, but we already have a few perks: Competitive salary. Multi-cultural environment to enhance your global perspective. Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget. Mental Health Leaves. Birthday Leaves. Flexible working arrangement; working from home. Miscellaneous allowances that are capped up to RM800 ( That includes transportation claims, optical, outpatient, dental, public transport & parking). Supportive and closely-knitted team. Equal Opportunity Statement At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
