It Executive - Internship

Job Responsibilities:   Provide level 1 onsite IT support services to internal users  Provide level 1 office computers and desktop applications support for office and remote employees  Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.  Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines  Maintain and monitor computer room equipment's and facilities Job Requirements: English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance  Basic knowledge about network troubleshooting such as ping, telnet etc.  Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.  Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction  ITIL certification preferred, with experience in IT technical support for multinational companies.