It Helpdesk @Bandar Sunway

**Responsibilities**- Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.- Manage the banned user process, and track and remove previously banned users- Maintain the Moderation Guidelines and ensure they are up to date- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate- Produce reports on relevant moderation statistics, issues and outcomes- Regularly feedback insights gained from community moderation into the Social Media team- Monitor all industry and company information and news to anticipate potential issues- To maintain a positive, empathetic and professional attitude towards customers always.- To educate and disseminate product and services information to customers.- To gather customers' feedback for product and services enhancement.- To compile data for reporting purpose on matters related to customer satisfaction, complaints, enquiries etc.- To perform User Acceptance Testing (UAT) on in house product when required.- To prepare user tutorial and frequently asked question when required**Requirement**- At least 3 years working experience in related field.- Optimistic, patiently, attentive and responsibility- Good communication & interpersonal skills- Pro-active problem solving and decision-making skills- Able to work well within team environment- Able to work to tight deadlines and the flexibility to work extended hours when required- Able to work independently with a proactive approach to taking on a broad range of responsibilities- Proficiency in Microsoft Excel, PowerPoint and Word. Demonstrated skills with query, reporting and analysis tools- Good command in **Mandarin **and English in reading, written and oral.- Contact to +6011-1288 1775 for immediate screening_**Job Types**: Full-time, Permanent**Salary**: RM3,500.00 - RM4,500.00 per monthSchedule:- Monday to FridayAbility to Commute:- Bandar Sunway (required)Ability to Relocate:- Bandar Sunway: Relocate before starting work (required)