It Helpdesk Support 5 Days Up To 3.5K Tebrau

Working Hours: 9am - 6.30pm (Mon - Fri)Company Background: IT SoftwareIT Helpdesk**Job Description**:- First level support for all IT related concerns- Assisting with the detection and recording of possible Problems- Maintaining accurate hardware and software inventory and configuration information- Assisting with the detection and recording of possible- Keeping affected business partners informed about progress- Assisting with the fulfillment of Service Requests- Monitoring the status and progress towards resolution of assigned Incidents- Performing Incident investigation diagnosis and resolution- Ensuring timely resolution of user issues by assigning an appropriate priority and resolution goal.- Contacting software and hardware vendors (via voice or online systems) to research issues to determine and resolve issues- Incident logging and managing/prioritizing workload- ID Administration for password reset account unlock- Perform daily checks to verify system availability Test and deploy new software, procedures, installation, conversion and upgrade activities- Performs other duties as assigned**Salary**: RM2,800.00 - RM3,500.00 per monthSchedule:- Monday to FridayAbility to commute/relocate:- Tebrau: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (required)**Language**:- Mandarin (required)