Job DescriptionResponsible for working with users either internal or external, including vendors/suppliers. To perform IT support on infrastructure and operation covering end-to-end process which include CSC, Front-Of-House and Back-Of-House process. Architect the infrastructure and design with related partners e.g. network provider, data center support, etc. to ensure store infrastructure fulfil current and future business requirement and security concern. Manage operation support provider to achieve business requirement and IT service.Being the leader of the IT department and point of contact for IT team to ensure that all IT services are functioning properly to be able to operate the Hotel business as per the expectation and performs other task as assigned by senior management.Perform risk management to minimize support risks, maintain infrastructure and application with knowledge of POS and all existing store systems, work closely with network and system support provider.QualificationsEducation:· Bachelor Degree in Computer Science or IT related fields.Experience:· At least 3 years of experience in business systems analysis and project management in retail management, supply chain and distribution.· POS application experience would be preferableQualifications:Knowledge on IT network and infrastructure· Knowledge on POS System: Aloha/Aloha Mobile, MenuLink, and other related POS systems· Knowledge on Microsoft Office, Office365 with some knowledge in Microsoft operating systems: Windows 7-10, and etc.Strong organizational skills, good human relation skills to effectively interact with personnel throughout the Information Technology and customer departments.Readiness to travel upcountry is an advantage· Possess customer service orientated mindset.· Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes· Competency in ITIL processes: Incident, Problem, Knowledge and Change ManagementGood oral and written communication skills especially in EnglishPMP / PRINCE II certification is a plusAdditional InformationAccommodation Allowance providedHealth and medical benefits providedapplicable for Malaysian Citizen
