It Network Support (Contract Renewable - Penang)

Monitor global network equipment availability and health.- Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner.- Maintain network equipment configurations with SW updates and HW refreshes.- Execute deployments of new network infrastructure, new OS features, configuration changes according to defined project specifications.- Interface with equipment vendors and service providers and manage service request escalations.- Communicate and collaborate with a global community of end users and team members.**Requirements**:- Minimum 2-4 years of relevant experience.- Proficiency in Layer 2 and 3 network protocols.- Basic Fortinet and Juniper OS knowledge, Cisco OS knowledge is a plus.- Familiar with Cisco WiFi solutions, Juniper Wifi is a plus.- Familiar with monitoring tools such as Solarwinds, Forti-analyzer.- Excellent written, verbal, customer service, and documentation skills- Strong analytical and problem-solving skills- Ability to work and think independently with mínimal supervision.- Be able to work after shift hours and weekends occasionally.**Job Types**: Full-time, ContractPay: RM6,000.00 - RM10,000.00 per month