IT Operations Support (Mandarin)

Responsibilities

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• Diagnosing and resolving various hardware, software, server, and network issues.
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• Adhere to strict work handover protocols and provide consistent and accurate information.
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.

Requirements

• Minimum Diploma/Degree in IT technology or a related field required.
• Fluent in Mandarin (both spoken and written).
• Proficient in Windows, with basic knowledge of Linux and databases.
• Familiar with server and storage products as well as network equipment installation.
• Understand the configuration and maintenance of network switches, routing devices, and security products.

Benefits

• 5-day workweek.
• EPF, SOCSO, EIS.
• Allowance.
• Monthly KPI Bonus.
• Medical leave, annual leave, public holiday.
• Medical claim.
• Providing training.
• Near public transportation (LRT/MRT).