It Production Support Team Lead

**Job details**:Posted 27 November 2023SalaryRM10000.00 - RM150000.00 per monthLocationKuala LumpurJob type PermanentDisciplineTechnology & DigitalReference266119_1701055466**Responsibilities**:- Oversees team members' responsibilities for incidents, service requests, and proactive tasks, ensuring that each is properly managed within agreed upon operational level agreements (OLAs).- Responsible for delivering start-of-day and end-of-day health proactive checks, communicating the findings to management and stakeholders.- Regularly review resolved or partially resolved incidents and develop actionable improvement plans.**Requirements**:- Well-versed in ITIL management practices, particularly incident, knowledge, and service level management.- To have prior hands-on experience in production support of OPEN or AS/400 Systems and possess strong support knowledge in either retail or wholesale payment or enterprise systems.- Willingness to work in an onsite 24x5 shift-support model.- Have the ability to adapt easily to different technologies and environments, including UNIX, open systems, AS/400, and mainframe.- Hands-on experience in writing SQL queries and parsing logs for issue investigation is required.**How to Apply**:JTK Number: JTKSM 995 | Company Registration Number: 201301019088 (1048918-T)