It Service Desk With Cantonese Proficiency (Open To

**Job Summary**:Providing technical first level support for multiple projects.- Receiving end user calls- Provide first level resolutions for EUC and Business Applications- Ticket creation/Categorization / Prioritization- Ticket escalation to respective Support Group- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps- Ticket update and Closure.- Language requirement - Cantonese & English**Key Responsibilities**Mandatory: At least user experience with Windows OS- Troubleshooting skills on VPN connectivity, dial up, wireless routers.- Knowledge on active directory, domain controllers etc- Exposure to password reset tools.- Troubleshooting experience using remote control tools- Trouble shooting skills and experience in handling Exchange (Outlook)**Job Requirements**- Good communication skills and customer management experience- Knowledge on operations/service delivery and ability to manage situations with minimum supervision.- Good Analytical & Coordination skills are essential.- Basic Customer service skills- Basic understanding of Computers and Troubleshooting skills required.- Customer service orientation and ability to work in a team.- Good interpersonal and communication skills- Customer service orientation and ability to work in a team.- Ability to perform in adverse situations.- Ability to work effectively in office environment.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Jan 29 2024About CognizantJob ID COGNGLOBAL00057613791