Roles at this level will perform a range of complex technical work: may coordinate small teams and may provide technical leadership.**Responsibilities**- Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.- Provide Technical Leadership in own specific area of expertise.- Document and reports on work completed to ensure compliance with Company and Customer Procedures.- Contribute to the development of technical procedures and standards to meet business and customer requirements.- Escalate issues in line with company processes to ensure customer demands are met.- Able to communicate on complex issues to meet business and customer requirements to avoid escalation.- Evaluate escalations and action appropriately to ensure customer demands are met.- Provide customer service to internal and external customers to ensure consistent experience.- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.- Identify own development needs in line with business objectives.- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice.- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.**Qualifications**- Works under general supervision. Uses discretion.- Demonstrates analytical and systematic approach to resolving complex problems and assignments.- Takes initiative in identifying and negotiating appropriate development opportunities.- Able to define and follow instructions and procedures.- Proven experience in IT Service environment.- Ideally certified in appropriate technologies to support business strategy.- Demonstrates an organised approach to work.- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.- Proven ability to work under pressure and to tight deadlines.- Routine administrative skills.- Demonstrates effective interpersonal, literacy and numeracy skills.- Demonstrates awareness of health and safety at work.- Must willing to work at Puchong area and also rotational shift schedule.Pay: RM12,000.00 - RM18,000.00 per month**Benefits**:- Cell phone reimbursement- Dental insurance- Free parking- Health insurance- Opportunities for promotion- Parental leave- Professional development- Vision insuranceSchedule:- Monday to FridaySupplemental pay types:- Commission pay- Performance bonus- Yearly bonus
