**Job Description**:Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ's success. We therefore partner closely with all areas of the business, including HRIS, Finance, e-Recruitment, Travel & Expense, Procurement, and more.We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.**Responsibilities**- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.- Hands on experience on MS Team AV set up and troubleshooting. e.g. Logitech AV systems- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.- Escalate issues to appropriate teams within IT as needed.- Manage incoming help tickets and assign appropriately.**Qualifications**:- 3+ years of experience in Microsoft 365 administration and problem solving.- 3+ years of experience in L1 and L2 support- Knowledge and experience troubleshooting these specific platforms: Exchange Online, Teams, OneDrive, SharePoint, Power Apps, Intune and Yammer.- Experience supporting hybrid Exchange/O365 environments.- Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule.Additional Information**About NIQ**NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.Want to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook**Our commitment to Diversity, Equity, and Inclusion**We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._
