**IT TECHNICAL SUPPORT****DESCRIPTIONS**:**Technical Assistance and Troubleshooting**:- Diagnose and resolve hardware, software, and network issues efficiently.- Provide step-by-step technical support to employees and clients.**System Maintenance and Updates**:- Perform regular maintenance tasks such as software updates, system backups, and optimizations.- Ensure all IT systems are functioning smoothly and securely.- Proactively monitor systems to prevent potential issues.**Network and Security Management**:- Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.- Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.- Coordinate with network specialists for complex network issues and upgrades.**Documentation and Reporting**:- Create and maintain detailed documentation of technical issues, resolutions, and IT processes.- Maintain an accurate inventory of IT assets, including hardware and software licenses.- Generate regular reports on support activities, system performance, and security incidents.**Hardware and Software Management**:- Ensure all equipment is properly configured and maintained.- Coordinate with vendors for warranty claims, repairs, and support services.**Customer Service Excellence**:- Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.**REQUIREMENTS**:- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level 5.- Proven experience in IT technical support or a related role.- Strong knowledge if Windows and Mac operating systems.- Familiarity with troubleshooting hardware, software and network issues.- Excellent problem-solving and communication skills.- Customer-oriented with a strong commitment to providing high-quality support.- A+, Network+ or similar IT certification are a plus.- Ability to work effectively both independently and as part of a team.**Job Types**: Full-time, Permanent, Internship, Fresh graduateContract length: 3 monthsPay: From RM1,800.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Monday to Friday- Weekend jobsSupplemental pay types:- Commission payAbility to commute/relocate:- Klang: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Malaysian Special Skills Certificate (preferred)**Experience**:- IT support: 1 year (preferred)**Language**:- English (preferred)- Bahasa Melayu (preferred)**Location**:- Klang (preferred)
