Japanese Qa (Customer Service Team)

**Feedback and Coaching**: Provide constructive feedback and coaching to customer support agents to enhance their performance and service delivery.- **Reporting**: Generate and analyze QA reports, identify trends, and provide actionable insights to management for continuous improvement.- **Process Improvement**: Collaborate with the customer support team and management to develop and implement strategies to improve overall service quality.- **Training**: Assist in the development and delivery of training programs for new and existing customer support agents.- **Compliance**: Ensure all customer interactions comply with legal and regulatory requirements, especially related to the travel industry.- **Customer Satisfaction**: Monitor customer satisfaction metrics and contribute to initiatives aimed at improving the customer experience.**Qualifications**:- **Language Proficiency**: Native-level proficiency in Japanese (both written and spoken) and good command of English.- **Experience**: Minimum of 1.5 years of experience in quality assurance, preferably within a customer support environment.- **Industry Knowledge**: Familiarity with the travel industry and related customer support practices is a plus.- **Skills**: Excellent analytical, communication, and interpersonal skills. Strong attention to detail and ability to provide actionable feedback.- **Tools**: Proficient in using QA tools and software, as well as Microsoft Office Suite (Excel, Word, PowerPoint).- **Education**: Bachelor's degree in a related field or equivalent work experience.**Job Types**: Full-time, Permanent, ContractContract length: 12 monthsPay: RM10,000.00 - RM12,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Day shift- Rotational shiftSupplemental pay types:- Overtime pay**Experience**:- Team Leader: 2 years (preferred)