Japanese-Speaking Quality Analyst

**Role**:Any Other**Timings**:Rotational Shifts (Permanent)**Industry**:Other**Work Mode**:Work from office**Functional Area**:Any OtherKey Skills: Quality Analyst- **Job Title: Japanese-speaking Quality Analyst, Customer Support****Details**:- **Basic Salary**: RM9,000 - RM14,000- **Location**: LV, Georgetown Penang- **Shift**: 24/7 Rotational- **Date of Joining (DOJ)**: March 2024- **Headcount Required (HC)**: 4 (Japanese-speaking)**Requirements**:- **Language Proficiency**: Native Japanese- **Specific Experience**: Preferred Quality Assurance (QA) experience and background in the travel industry.- **Education**: Diploma or above with a minimum of 3 years of relevant work experience. Bachelor's degree fresh graduates are also applicable.- **English Assessment**: B2 proficiency- About the Role:_- Responsibilities:_- Conduct thorough quality assessments of customer interactions in Japanese.- Provide constructive feedback to customer support representatives for continuous improvement.- Utilize QA metrics to identify trends, areas of improvement, and training needs.- Collaborate with cross-functional teams to enhance overall customer service quality.- Adapt to a 24/7 rotational shift schedule to meet business demands.- Qualifications:_- Native proficiency in Japanese language.- Preferred experience in Quality Assurance (QA) and the travel industry.- Education: Diploma or above, with a minimum of 3 years of relevant work experience. Bachelor's degree fresh graduates are also applicable.- B2 proficiency in English.