Junior Helpdesk Analyst (Level 1)

Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)- Prepare the test centers before they go Live for conducting Exams.- Keep self-updated on training, new initiatives and latest updates.- Actively work to meet/exceed the desired metrics/parameters.- Create and document cases as and when required.- Create and Maintain Reports for Clients (Excel).- Perform hardware and software installations.**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM3,400.00 per month**Benefits**:- Maternity leave- Work from homeSchedule:- Afternoon shift- Day shift- Evening shift- Night shiftAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (required)**Experience**:- Technical support: 1 year (required)