**Overview**:Welcome to our **Operations Team**! The Operations Team is responsible for maintaining seamless behind-the-scenes flow of our Wanderlust + Co world. Stocked internationally across 400+ retailers, primarily in the US and Australia, the Operations Team is the heartbeat of the brand. We're a fast growing, high-energy team with a passion for what we do.As the **Operations Executive** for Wanderlust + Co, you will be responsible for managing orders and customer service, assist with inventory control, plus providing additional support to the operations team.**Job Responsibilities (including but not limited to) -****50%**- Checking, preparing, posting and managing retail/wholesale orders, PR deliveries, and re-deliveries, working with relevant teams (marketing & PR, wholesale) to optimize delivery timelines for all orders and shipments- Driving aspects of inventory control and movement, including receiving and inspecting new season product shipments, daily shipments, warehouse storage and stocktake- Assisting to manage warehouse functions and flow, adhering to timelines- Ensure all orders and pre-orders are shipped within the promised time frame to the customers, by prepare accurate files/reports and any related shipping documents- Assisting to manage warehouse supplies reordering & replenishment- Ensure personalized orders are on track and follow up with respective team in timely manner- Assist to prepare monthly and quarterly reporting for product quality checks, shipping, and customer service reports to aid operational performance improvement**30%**- Updating and producing shipping and customer service reports to aid operational performance improvement- Ensure quality and customer-service standards are met, identify and resolve day to day issues and implement improvements communication across customer service communication (returns, exchanges, QC, shipment tracking)- Day-to-day administrative tasks- Escalate and drive resolution for any shipping related issues to internal or external parties, provide accurate information to customer service agent**20%**- Stock checking and counting when inbound or outbound to/ from HQ office.- Assist on offline related project, like offline sales event, new store opening (NSO) operations, ad hoc project, special project that allocated etc- Managing and assist 3PL on pick and pack (when required), assist stock take (warehouse and offline stores) when required- Ensuring HQ store room is well maintained and upkeep with quarterly stock taking**Minimum Qualifications**:- Previous work experience of 1-2 years in customer service, stock management or office administration is a bonus for this position, but fresh graduates are also encouraged to apply- Minimum SPM or Diploma holder - degree a bonus- Strong verbal & written communication skills (English)**These are a few key elements expected in order for you to excel in this role -**- Love the internet, fashion and playing a role in an exciting and growing business- Be a team player with an open, honest and straight-forward style of communication- Highly committed and have a proactive, 'can-do' attitude- Be willing to hit the ground running and meet deadlines in a fast-paced environment**Location**:- Kuala Lumpur
