Job description -Responsible for day-to-day customer service support, including sales order entry and invoicing management. -Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management. -Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume. -Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables. -Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans. -Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement. -Participate in cross functional improvement projects as and when required. Support regional customer service function as and when needed. -Publish monthly customer key performance index reports as assigned. Requirements : -Minimum Diploma or Degree in Business related qualification -At least 2-3 years experience in customer service function / supply chain -Familiar with MS Office such as Excel, Words and SAPEstablished in 1996, we have grown to become a leading recruitment consultancy firm with 14 offices in Singapore and footprints in Hong Kong, Kuala Lumpur and Taipei. 2017 is a significant year for us as we get listed on the Singapore Stock Exchange. Our Mission: We Help People Find Good Jobs and Our Clinets to Succeed in Business. Our Vision: To Be The Leading and Most Admired Recruitment and Staffing Consulting Firm in Singapore and Asia Pacific.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5