Tactical retention responsibilities for assigned accounts include the following: Lead and manage the implementation of new services in collaboration with the appropriate operational staff at all origins and destinations.Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) with Sales, Operations, and Finance.Build relationships beyond the main points of contact and penetrate the organisational structure.Ensure that all Crane Worldwide offices servicing the account understand and execute SOPs accordingly.Maintain rates and assess yields monthly.Monitor the account for timely payments and assist with collections on past-due invoices.Set up internal reports to monitor our performance in meeting critical milestones.Immediately communicate any issues or exceptions to Operations.Enter all meeting notes, action items, complaints, and compliments into our CRM and distribute them to appropriate people in the global network.Assign a corrective action to every issue/complaint and follow up on the effectiveness of corrective action to ensure client satisfaction with the resolution.Manage and lead business reviews and establish a quarterly review cycle, at a minimum.Engage Sales and Operations to participate in client meetings, presentations, and business reviews.When necessary, travel within the region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction.Update the status of progress on business opportunities.Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.Ensure that all company policies and regulatory requirements are adhered to. Strategic Responsibilities: Understand accounts' business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints.Continuously pursue and implement more efficiency and cost-reduction measures.Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support.Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions. Skills, Knowledge & Abilities Minimum two years of experience in the industry or related service industry required.At least one year of operational experience in the specific service(s) that the account utilizes is a must.Candidate should have good analytical and program management skills.Ability to define, develop, and document business processes and procedures is required.Exceptional organizational skillsStrong written and verbal communication skills, with the ability to deliver presentations.Proficient in various computer skills, including Microsoft Office suite.Detail-oriented, capable of multitasking, and meeting deadlines.Self-motivated, comfortable working independently or as a team member.Strong customer service, problem-solving, and interpersonal skills.Capable of troubleshooting and problem resolution.Adaptable to changing demands.
