**Job Scope**:**Experience Management**- Plans and coordinates the facility's experience projects (content, architecture, theming, graphic design and multimedia), including budget and development schedule, in compliance with KidZania's quality standards and guidelines- Seek for experience projects approval from KidZania's Central Government and report development and operational status- Develops and implements strategies to constantly innovate and improve KidZania's experience offer (aligned to KidZania's Central Government experience global strategy), as well as the departments service, efficiency and equity- Develop the departments working plan and key performance indicators- Develop staff to maximize potential- Supervises and evaluates the facility's experience delivery- Reviews departments performance data (financial, activity reports) to measure productivity and project goals**Content Management**- Supervise the content development process (design, resources planning, training and implementation) of the Facilities Program (activities, shows variable and special programs), making sure they are delivered within the set timeline and are aligned to KidZania's standards, guidelines and Industry Partner´s participation objectives- Supervise the development of all content documentation (matrixes, presentations, programs, manuals, collaterals, multimedia, purchasing list, brochures, catalogues, etc.), ensuring these have been reviewed and approved by KidZania's Central Government Content Department- Collaborate with the Purpose Partner's team to research and understand Purpose Partner's brand, communication goals and participation objectives- Collaborate with the Marketing team, to research and understand market preferences and trends- Create and/or adapt concepts to support in pitching potential Purpose Partners- Have deep knowledge of the content and operation of establishment activities, theatre, street-mosphere shows, variable and special programs- Ensure the correct usage of brands, procedures and products in the Facilities Program- Verify the quality and safety of all elements used in the activities: ingredients, utensils, equipment, machinery, etc.- Accurately transmit all the concept information to the teams within KidZania- Constantly supervise and evaluate the Facilities experience delivery in regards to the activities, to ensure performance within the set standards- Define and propose activities cost per visitor- Support in the headcount planning analysis for establishments activities**Benefits**:- Group Personal Accident Insurances- Medical - Panel Clinic- Sim Pass - Free entry to all theme parks under Sim Leisure Group (Escape Penang, Escape PJ, KidZania KL, KidZania SG & Escape Ipoh)- Car Park- Phone Bill allowance (confirmed staff)- Other insurances (confirmed staff)**Salary**: RM4,000.00 - RM8,000.00 per month**Benefits**:- Health insurance- Parental leaveAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)**Experience**:- Entertainment: 5 years (required)- writing script: 5 years (required)
