Job Details- Company: Teleperformance Malaysia- TP Code: HY-MET-CSS-KR-001- Job Title: Customer Success Specialist - Korean + English- Location: Beyan Lepas, Penang- Shift : 5 working days (rotational shift)Job Highlights- Working Abroad in a Multi-Cultural and International Company- Expat benefits: Relocation support and Monthly allowances- Young, energetic, and supportive team!- On site Trainings and Career Development- Fun and attractive IncentivesOverviewSo what will you be doing as a Customer Success Specialist?While you help customers, you take that opportunity to really get to know them and start identifying what products can really help them in their social media business.At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.If you're passionate about customer service and ready to take on a new challenge, we want to hear from you.Your Responsibilities- Processing payments and confidential client information in a manner that is precise and always safeguards the customer's personal and financial payment data.- Identify and escalate priority issues through appropriate channels as and when necessary.- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.- Meets all key performance indicators set by the company and client.- Adheres to the policies and procedures set by the company and clientWho is Teleperformance Malaysia?Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.Why join us?Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. Our benefits package includes Medical Insurance, paid vacation and sick leave, a 13th month bonus, performance incentives, and plenty of opportunities for learning and development. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for!FullTime, #CustomerService, #Sales, #BPO, #Korean #WorkingAbroad #Relocation #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #Teleperformance, #TeleperformanceMalaysia,#CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #Social Media**; Requirements**: - Requirements- Bachelor's Degree or at least Diploma or equivalent in any discipline.- Fluent in Korean, and English Language proficiency (reading, writing, speaking and aural comprehension)- Minimum of 6 months' work experience in customer support in any industry.- Ability to handle queries and objections in a professional manner.- Passionate about communication and interacting with people is key to success in this role.- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.- Customer Service orientation.- Minimum typing speed of 40wpm with a 90% accuracy score.
