Korean Speakers Needed For A Top Bpo

**Role**:Customer Service Executive**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:Semi-VoiceKey Skills: Call Center Customer Service Korean Call Centre skills Native Korean Korean Bilingual- Key Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward customers always.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.Essential Skills, Knowledge, and Experience:- Bachelor's Degree or at least a Diploma or equivalent in any discipline.- Must have Korean Language Proficiency (reading, writing, speaking, and aural comprehension) and English B2 proficiency