Lead Agent - Ocean Export Customer Service

**The Company**Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology.**The Role**:- Ensure smooth and timely freight process flow.- To prepare several documents for international transportation- Manage and negotiate rates with contracted vendors in procuring spaces and services- To ensure accurate and timely client and vendor billing- To ensure accurate data entry into the operating system- Cooperate with customers in arranging their international shipments, meeting customer service standards.- To comply to regulations which includes internal policies and procedures such as OPS and external government regulations or customer policies / requirements- Understand department process flow, continually looking for areas of improved efficiency.- To ensure all customers SOP are followed as per Customer SOP- To work with the team on meeting KPI standards, as per the company's procedure.- To monitor shipment reports to ensure total customer satisfaction and overseas communication.- Help Supervisor for daily review Stat 1 and operational reports and work with team on updating event codes.- To audit files and work with team on meeting OPS- Build and maintain strong relationships with vendors and customers.- Assess vendors at defined intervals per company policy, focusing possible improvement with corrective action plans where needed.**The requirement**:- Minimum 2 years of experience in Ocean Export- Effective interpersonal and communication skills- Good Microsoft Office skills (Excel, Word, etc.)- Strong organizational skills, Pro-active and Emotional resilience.- Fluent in English- Self-reflecting and open-minded- Initiative and able to work independently.**Job Types**: Full-time, PermanentPay: RM2,500.00 - RM2,700.00 per monthSchedule:- Monday to Friday**Education**:- Bachelor's (preferred)**Experience**:- Logistics: 2 years (preferred)- Export: 2 years (preferred)- Ocean Freight: 2 years (preferred)